FORMAL LETTER

Dear Mr Fortman, 

I am a customer from Barcelona, the reason for this letter is that even though I have been using your app Gadjets for more than two years and has never let me down, I am afraid I must report a misunderstanding. 

Last Friday I purchased a brand new MP3 that was supposed to come in Eburnean white, but instead I recieved a version in Watchet blue. Due to the fact that it wasn't of my satisfaction, I didn't even open it. 

I really felt down when I saw the wrong colour, and I would really appreciate if you could either refund me the money once I return it or send me the correct one. 

I am really looking forward to hearing news on this affair, 

Sincerly, Pol  

Dídac Alonso FORMAL E-MAIL

Dear Gadgets’s customer support,

My name is Dídac Alonso, I am from Barcelona. I am writting to complain about an MP3 player hich I bought the last friday and does not work as the website explains. I would like to get my money back because it has not meet my expectations.

First of all, I want to congratulate the delivery time. The MP3 was delivered the day after I bought it. However, when I was going to try it out, it stopped working. I thought it was the battery so I plugged it. Indeed, the MP3’s battery was empty. I wait 3 hours until it was fully charged and then I tried to use it another time, I could use it for one hour until the battery runned out. I was surprised because when I buy it I read that the battery lasts 50 hours

Finally, could I take the MP3 back and get a refund?

Thanks in advance.

Yours cordially,

Dídac Alonso

Álvaro Torres Vicente 

INFORMAL E-MAIL

Hi Billy,

How is going on? I'm sorry for not writing you sooner, but I've been basking an amazing holidays. As I told you, I’ve been in Rio de Janeiro with my family for the whole last week, enjoying the beautiful beaches and the cheerful Brazilian atmosphere. We also tasted some typical dishes such as feijoada and vatapá. The best moment of the trip was when my father was pinched the nipple by a little crab, he let out a sharp scream and my mum and me couldn't stop laughing. This has absolutely been the best trip of my entire live,

I really recommend you to go to Rio.

How was your week in your town?

See you soon,

Johnny Banana