Dear Mr Fortman,
I am a customer from Barcelona, the reason for this letter is that even though I have been using your app Gadjets for more than two years and has never let me down, I am afraid I must report a misunderstanding.
Last Friday I purchased a brand new MP3 that was supposed to come in Eburnean white, but instead I recieved a version in Watchet blue. Due to the fact that it wasn't of my satisfaction, I didn't even open it.
I really felt down when I saw the wrong colour, and I would really appreciate if you could either refund me the money once I return it or send me the correct one.
I am really looking forward to hearing news on this affair,
Sincerly, Pol
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