Dídac Alonso FORMAL E-MAIL

Dear Gadgets’s customer support,

My name is Dídac Alonso, I am from Barcelona. I am writting to complain about an MP3 player hich I bought the last friday and does not work as the website explains. I would like to get my money back because it has not meet my expectations.

First of all, I want to congratulate the delivery time. The MP3 was delivered the day after I bought it. However, when I was going to try it out, it stopped working. I thought it was the battery so I plugged it. Indeed, the MP3’s battery was empty. I wait 3 hours until it was fully charged and then I tried to use it another time, I could use it for one hour until the battery runned out. I was surprised because when I buy it I read that the battery lasts 50 hours

Finally, could I take the MP3 back and get a refund?

Thanks in advance.

Yours cordially,

Dídac Alonso